1. If you wish to cancel your booking you must notify us by 12pm the day before the journey. We charge 1/3 of the original cost if you notify us after this time.
2. You can cancel by:
| Email: | pts@stjohnwales.co.uk |
| Phone: | 0845 644 2546 |
| Fax: | 029 2044 9633 |
3. If our vehicle arrives at the agreed destination and the patient no longer requires transport, you will be charged 1/3 of the original cost.
4. We reserve the right to refuse to transfer a patient(s) in the following circumstances:
• If the patient is under the influence of illegal drugs/alcohol
• If the patient is abusive to our staff
• At our staff’s discretion
5. We require payment 30 days from the date of invoice.
6. Patients who are unable to travel alone, either due to medical reasons or if the patient is under 16 years old, may be accompanied by an escort. This must be confirmed with staff when making the initial booking.